Real Stories From Real Businesses
We've worked with small businesses across Sydney and beyond since 2019. Their feedback shapes everything we do—from how we explain complex budget reports to the way we handle tight deadlines during tax season.
What Our Clients Actually Say
We asked a few clients to share their honest experiences working with us. Some have been with us for years, others joined recently. Here's what stood out for them.
Getting Budget Reports That Make Sense
Tanith Bjørklund runs a cafe in Bonnyrigg and came to us in early 2024 after her previous accountant retired. She needed someone who could explain where her money was actually going each month.
"I'm not a numbers person," she told us during our first meeting. Within three months, she had monthly budget reports she could understand without calling us every time. Her food costs dropped by 12% just because she could finally see the patterns.
Straightforward Communication
Dragan Mercier started his landscaping business in 2022 and handled his own books for the first year. By tax time, he realized he needed help but was worried about being talked down to.
He appreciated that we answered his questions without making him feel like he should already know the answers. "You explained GST in a way that actually clicked," he said. Now he calls us before making big equipment purchases, not after.
They caught an error in my quarterly BAS that would've cost me about three grand in penalties. I'd been doing it wrong for six months and didn't realize. That paid for their services right there.
Owner, Iversen Electrical Services
How We Actually Work
These aren't corporate values we put on a poster. They're the things clients mention when they refer someone to us. It's what we focus on when things get busy.
We Answer Questions Properly
You shouldn't need an accounting degree to understand your own finances. We explain things until they click, whether that takes five minutes or three follow-up calls. No jargon unless we define it first.
Deadlines Matter To Us
When you send us documents on Tuesday and we say we'll have your report by Friday, it arrives by Friday. If something changes, we tell you the same day—not the day after the deadline.
We're Easy To Reach
Most questions get answered within a few hours during business days. You have our mobile number, and we actually pick up. If we're with another client, we call back before end of day.
We Remember Your Business
You're not starting from scratch every time we talk. We know your busy season, your main suppliers, and which expenses always cause confusion. That context saves you time explaining things repeatedly.