1 Information We Collect

We collect different types of information depending on how you interact with our services. Some of this happens automatically, while other information you provide directly to us.

Personal Information You Provide

When you sign up for our budget reporting services, we ask for basic details that help us create and maintain your account:

• Your name and email address for account creation and communication
• Phone number if you choose to provide it for account recovery or support
• Billing address and payment information to process subscriptions
• Financial data you upload or connect through third-party integrations
• Any information you include in support requests or feedback

Automatically Collected Data

Like most online services, we collect certain technical information automatically when you use our platform. This helps us improve performance and fix issues:

• IP address and general location data (city/region level)
• Browser type, operating system, and device information
• Pages you visit and features you use within our platform
• Time spent on different sections and interaction patterns
• Referral sources and how you found our service

2 How We Use Your Information

We use your information primarily to provide and improve our budget reporting services. Here's what that looks like in practice:

3 Data Sharing and Third Parties

We work with a limited number of trusted service providers to operate our platform. These partners only access the information necessary to perform their specific functions.

Service Providers We Work With

• Payment processors to handle subscription billing securely
• Cloud hosting services to store your data with proper encryption
• Email service providers to send account notifications and updates
• Analytics tools to understand how our platform is used and where we can improve
• Customer support software to manage and respond to your inquiries

These providers are contractually obligated to protect your information and can only use it for the purposes we specify. If we ever need to share data for other reasons—like a legal requirement or business transfer—we'll notify you when legally permitted to do so.

4 Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.

To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond to your request within 30 days and verify your identity before processing sensitive requests.

5 Data Security Measures

We've implemented multiple layers of security to protect your information from unauthorized access, alteration, or disclosure.

Technical Safeguards

• 256-bit SSL encryption for all data transmitted between your browser and our servers
• Encrypted storage for sensitive financial information using industry-standard methods
• Regular security audits and vulnerability assessments by independent experts
• Multi-factor authentication options to secure account access
• Automated backup systems with encrypted off-site storage

Operational Safeguards

Beyond technology, we maintain strict internal policies about who can access user data. Only authorized team members with a legitimate need can view personal information, and all access is logged and monitored. Our staff receive regular privacy training and sign confidentiality agreements.

6 Data Retention and Deletion

We keep your information only as long as necessary to provide services and meet legal obligations. Here's how long different types of data are typically retained:

Active Account Data

While your account is active, we retain all information needed to provide our services. This includes your profile details, financial data you've uploaded, generated reports, and usage history.

After Account Closure

When you close your account, we delete most personal information within 90 days. However, we may retain certain records for up to 7 years to comply with Australian financial record-keeping requirements. This includes transaction history and tax-related documentation.

Some information might be retained longer if required by law or to resolve disputes. We also keep anonymized, aggregated data that can't identify you personally for analytical purposes.

7 Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and understand how you use our platform. You can control these through your browser settings.

Essential Cookies

These are necessary for basic functionality like keeping you logged in and maintaining your session. Without these, the service won't work properly.

Analytics Cookies

We use analytics tools to see which features are popular and where users encounter problems. This helps us prioritize improvements. You can opt out of analytics tracking in your account settings.

Preference Cookies

These remember your choices like dashboard layout and notification settings so you don't have to reconfigure them each visit.

8 International Data Transfers

Your data is primarily stored on servers located in Australia. However, some of our service providers operate in other countries, which means your information might be processed outside Australia.

When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using providers in countries with adequate privacy protections or implementing standard contractual clauses approved by Australian authorities.

9 Children's Privacy

Our services are designed for adults managing their personal or business finances. We don't knowingly collect information from anyone under 18 years old. If you're a parent and believe your child has provided us with personal information, please contact us immediately so we can delete it.

10 Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform at least 30 days before the changes take effect.

Minor updates that don't materially affect your rights will be posted here with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.